Whenever customers set foot into a store, they are usually not just handed some pamphlets to read and learn about the business, and shop assistants wouldn’t just turn their back on them, hide from them, avoid eye-contact or act super-busy. At least, you wouldn’t experience this in stores that truly care about their customers. The first and foremost thing a customer-oriented businesses would do is to engage visitors in a conversation to find out about their needs, figure out how they can be supported, and offer genuine help.
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